Policy & Procedure

Each of our clients are very important to us!  Because of this, all that we do is for you – our clients – because you deserve it!  As such, we have outlined some of our most important business policies and procedures to enforce standards for all portrait sessions, ordering appointments and business contracts and transactions. Please note that additional policies and procedures may be included in contracts and agreements outside of the ones listed below.  

COMMUNICATIONS

H&J Moore Photography’s primary modes of communication are email and Facebook Messenger. Please allow 24 hours to respond to your contact emails/messages. The best contact means include email (hjmoorephotography@gmail.com) or through our website (www.hjmoorephotography.mypixieset.com). 

ADULT/PARENT PRESENCE AND PARTICIPATION

The parent(s) and/or legal guardian(s) of anyone under the age of 18 are required to sign off on participation in a photography session and be present during the photography session.

pricing and payments

All prices are subject to change without notice. Contract prices will not be changed upon signing the contractual agreement(s). No products will be delivered until the entire amount is paid in full. Acceptable payment methods include cash, card, and transfer apps with payments payable to H&J Moore Photography. Returned checks are subject to a returned check fee.

Booking policy

The Photographer's total photography session fee includes a non-refundable payment of 50% of the total session fee and must be paid at the time of booking. The Client agrees that this non-refundable payment is earned by the Photographer when paid, and is remitted in consideration of the experience, reputation, and skill of the Photographer, and in consideration of the inability of the Photographer to schedule other clients during this time.

RESCHEDULING AND LATE ARRIVALS

If Client requests to reschedule a session, Photographer may apply the initial payment to a rescheduled session if notice is given at least seven (7) days prior to the scheduled session. The rescheduled session must take place within six (6) calendar months. Any Client that arrives late to the session will have the amount of time late deducted from the time allotted for the session. Photographer will not provide a partial refund or other compensation for the time deducted from the session due to late arrival of the Client. If weather conditions are not desirable for the session based on Photographer recommendations, the session will need to be rescheduled and the session fee will be transferred to rescheduled session date. Due to liability and equipment damages, this decision will be at Photographer’s discretion.

Cancellation

If the Client requests to alter or cancel seven (7) or more calendar days before the agreed upon photographic event date, the initial nonrefundable payment will be applied to a mutually agreed upon reschedule date. If the Client fails to show or cancels seven (7) or less calendar days before the agreed upon photographic event date, the initial non-refundable payment will be forfeited and will not be refunded to the Client under any circumstance.

location and travel

The photographic session will take place within 1 hour of Lancaster, Ohio unless otherwise agreed upon. If Client specifies a certain location to be used during the session, the Client is responsible for all location fees involved such as location access fees, parking, and other expenditures directly required for fulfillment of this Agreement. Flat rate wedding pricing is not included as there are no travel fees charged for weddings located within the state of Ohio.

Cooperation

Photographer is not responsible for behavior of parties involved with the shoot, except for Photographer’s personnel. If the desired outcome of your session is jeopardized by the behaviors of parties involved except for Photographer’s personnel, Photographer cannot be held responsible. The Client will assist and cooperate with the Photographer in obtaining the desired photographs, including but not limited to specifying persons and/or scenes to be photographed; taking time to pose for photographs at the Photographer's direction; providing a person to guide the Photographer to desired persons and/or scenes; pre-shoot consultations and questionnaires, etc. The Photographer will not be responsible for photographs not taken as a result of the Client's failure to provide reasonable assistance or cooperation.

photography and videography

The Client will not engage in photography or videography during the session unless otherwise agreed to by the Photographer. Engaging in this behavior entitles the Photographer to end the session without refund or reschedule to Client. For weddings, no other professional photography will be allowed from a different company. Otherwise, the Photographer has the right to leave the event without reimbursement or advanced notice. The Photographer should be informed in advance of a videographer for the event to coordinate with them for the event.

completion schedule

All photographic session proofs will be processed and available for delivery and viewing between two (2) and six (6) weeks from the event date. Completion schedules and delivery of products will be determined by the Photographer. All editing and finalizing of images are performed by the Photographer.

PHOTOGRAPHIC MATERIALS AND ARTISTIC RIGHTS

All photographic materials, including but not limited to negatives, transparencies, proofs, and previews, will be the exclusive property of the Photographer. The Photographer retains the right of discretion in selecting the photographic materials released to the Client. The Photographer also retains the right to adjust the photographs in post-processing as the Photographer deems within their creative control.

COPYRIGHT AND REPRODUCTIONS

The Photographer shall retain copyright ownership of all works created during sessions, including but not limited to all images in their original and processed formats. It is understood that any duplication or alteration of original images is strictly prohibited {Copyright Law Title 17, Appendix V. Additional Provisions of the Digital Millennium Copyright Act 2005, Section 102} without the written permission of the Photographer. Alterations include, but are not limited to, application of filters, cropping, or modifications of any kind.

Client usage

The Client shall only use the photographic prints, including digital files, in accordance with the permissions within session agreements. The Client’s prints are for personal use only and shall not be submitted to contests or reproduced for commercial use. The Client shall not make, or provide authorization to a third-party to make, reproductions of works resulting from sessions without express permission of the Photographer. Additional prints and/or digital files may be purchased between third parties and the Photographer with the permission of the Client. Accordingly, if the Photographer provides a digital file print release, the Client must act in accordance with the release. 

Social Media

The Client may share web/blog post links and social media albums through use of the share functions and dissemination of direct links. The Client shall not copy, download, screen shot, or capture the photographs in any other fashion.  The Client may identify H&J Moore Photography in the caption of all photographs uploaded to social media websites and profiles. While it is encouraged and appreciated, it is not a requirement.

By booking a wedding or other session, you agree to these policies, terms, and conditions.